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Baby Help-Line
Telephone support line for families of babies, up
to 1 year
Due to the decreased support in our community related to COVID-19 including the suspension of the Parenting-in-Ottawa drop-ins, Ottawa Public Health has increased telephone support for families of babies, up to 1 year. If needed, we can also offer support to you and your family via videoconferencing through the Ontario Telemedicine Network.
Do you have questions about your baby’s health?
Do you need help with breastfeeding/chestfeeding?
- Speak directly with a Public Health Nurse and/or Lactation Consultant
- Seven days a week (closed on statutory holidays), from 9:00am to 3:00pm, call 613-580-2424 ext 23774
- One-on-one appointment may be scheduled with parent and baby on either Monday or Thursday, as needed
You can also continue to call the Ottawa Public Health Information Line to speak directly with a Public Health Nurse:
- Monday to Friday from 9:00 a.m. to 4:00pm, call 613-PARENTS (613-727-3687) (ATS : 613-580-9656) and choose option 4. Chat option also available.
*Note due to COVID-19 many sites have changed their in person services.
Please call or check online before heading out.
| Ottawa Public Health - Baby Help-Line |
| Seven days a week (closed on statutory holidays), from 9:00am to 3:00pm, call 613-580-2424 ext 23774. Speak directly with a Public Health Nurse and/or Lactation Consultant. One-on-one appointment may be scheduled with parent and baby on either Tuesday or Thursday, as needed. |
| Carlington Community Health Centre |
| Wednesdays & Thursdays Individual breastfeeding support by appointment only (no breastfeeding drop in clinics). Email jsullivan@carlington.ochc.org for appointment. Acute visits only. |
| Centretown Community Health Centre |
| Breastfeeding support: Individual breastfeeding support is available (by appointment only) on Tuesdays during business hours. Support is provided by phone, virtually or in person (limited appointments). To access this service, please call 613-233-2317 ext. 2144. Baby Weight Checks: parents can have their baby weighed on Tuesdays from 1:00-4:00pm by appointment only. To book an appointment call 613-233-4697. Please note: This is not a medical appointment and a health care provider will not assess baby weights. |
| Pinecrest-Queensway Community Health Centre |
| Breastfeeding support provided by International Board Certified Lactation Consultants (IBCLCs). Call at 613-820-4922 ext. 3604 Tuesday through Friday (during business hours) to access telephone support. One-on-one appointment may be scheduled with parent and baby on Friday morning if needed. |
| Somerset West Community Health Centre |
| Individual breastfeeding support by appointment for residents of the catchment area only (north of hwy 417, east of Island Park, west of Bronson and south of Ottawa River). Call 613-688-1177 to leave a message for a phone consultation with the Lactation Consultant. |
| South-East Ottawa Community Health Centre |
| Breastfeeding support provided by International Board Certified Lactation Consultants (IBCLCs). Call at 613-737-5115 ext 2327 Mondays and Thursdays (during business hours) to access telephone or virtual support. One-on-one appointment may be scheduled with parent and baby on either Monday or Thursday, as needed. Babies needing to be weighed may book an appointment on either Monday or Thursday by calling 613-737-5115 ext 2327. |
There are a variety of Ottawa Public Health services to make it easier for your child to grow up healthy in Ottawa:
Online Support
Phone Support 
Parenting in Ottawa Drop-Ins
Home Visits There are a variety of other great resources available in your community:
Breastfeeding Support Mothers can go to monthly gatherings to get breastfeeding information and support. The meetings also give mothers the chance to meet other mothers who are breastfeeding. They also offer telephone support for pregnant and breastfeeding women. You can contact La Leche League Canada for breastfeeding information and support 7 days a week. Call the Ottawa Chapter at 613-238-5919 or e-mail lllcottawa@gmail.com.
Multiple Births Canada Breastfeeding Support Network
Support for families thinking about breastfeeding or are breastfeeding more than one baby. Email breastfeeding@multiplebirthscanada.org.
Provides families in Ottawa and the region with access to information about breastfeeding support services.
Breastfeeding Guides:
| Free Prenatal Breastfeeding Information Sessions |
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| General |
| 211: Information and referral services for Eastern Ontario. We connect individuals to social, governmental and health resources for issues such as: parenting, child care, disabilities, finances, employment, stress, recreation, sexuality, seniors support, bereavement and more. Brighter Futures for Children of Young Parents Centre des services communautaires Vanier Centretown Community Health Centre Coalition of Community Health and Resource Centre Orleans-Cumberland Community Resource Centre Pinecrest-Queenway Community Health Centre Somerset West Community Health Centre South-East Ottawa Community Health Centre Telehealth Ontario 24/7 Breastfeeding Support
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Do you have more questions about parenting?
- Speak with a Public Health Nurse. Call the Ottawa Public Health Info Centre at 613-PARENTS [613-727-3687] (TTY: 613-580-9656) or email Ottawa Public Health at ParentinginOttawa@ottawa.ca
- Connect with a Public Health Nurse and other parents on the Parenting in Ottawa Facebook page
- There are a variety of services to make it easier for your child to grow up healthy in Ottawa
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